Accommodation services including hotels and resorts are the major service industry under the hospitality umbrella. Commonly accommodation and food & Beverage industries are twins. Both of them need to deal correctly with human needs, meet customer expectations, provide them with a delightful experience, operate rapidly and dynamically, make the right decision constantly, and get ready all the time.

An ERP system can help the hospitality industry go beyond these challenges by controlling all business departments, using a single database, providing live reports and insights, and no-delay synchronization.

Odoo - an all-in-one ERP system & CRM – can meet hospitality service providers’ needs, how?

• Increase the provider rating by adding an extra star.
• Offer super-control over accounting, expenses, sales, purchases, and inventory.
• Create and follow claims and maintenance tickets.
• Powerful manufacturing module to support kitchen.
• Manage laundry.
• Point of sale – besides our unique solution in Bitsera – to manage restaurants, café, and bars.
• HR module to manage employees' profiles, attendance, shifts, payroll, recruitment, and productivity reports based on certain KPIs (key performance indicators).
• Fantastic CRM to manage customer relationships.
• Integration with reservation service providers such as Booking and Trivago.
• Integration with your online shop if online reservation is available on the hotel’s site.
  

Single/multiple hotels

Manage one or more hotels or resorts in different locations in one app.

Check-in/out management:

• Overview of all rooms with real status: available, expected check-in, booked, expected check-out, cleaning, under maintenance.
• Assign rooms by guest’s preferences, booking channel, or custom roles.

Super control on room’s rate:

Automatically update room rate based on:

• Room type: single, double, triple, etc.
• Room features: sea view, city view, pool view, garden view, etc.
• Room facilities: Coffee maker, kettle, mini bar, iron set, safety box, smoking, and no smoking.
• Meal options breakfast, half board, and full board.
• Floor number.
• Booking channel.
• Hotel location.

Manage housekeeping and repair requests:

• Create and follow repair tickets.
• Monitor housekeeping operations.

Transparency with A hotel folio:

A hotel folio is the guest's financial statement during their stay that ensures transparency and accurate billing for both the hotel and the guest.

• A folio tracks a detailed record of all charges incurred by the guest.
• It is used to prepare the final bill that the guest will pay upon check-out.
• It helps the hotel manage its accounts receivable and ensure that all services provided are accurately billed.
• Guests can review their folio to see an itemized list of all charges before they check out, allowing them to dispute any discrepancies.

Food & Beverage:

• By connecting with the point of sale (POS), you will cater to your guests' needs for food and beverage in their rooms, restaurant, café, and bar.
• Calculate the meal charges and add them to the room charge.

Manage more:

Manage extra services such as tourism tours, Spa, GIM, rental cars, transportation, pick up from the airport, etc.

Reports and insights:

• Get live insights about room availability, status, expected check-in/out, etc.
• Easily export reports with filters.